PRIVACY POLICY

Last Updated: 31 August 2026

Hand In Hand Charity respects the privacy of visitors, supporters, volunteers, partners, community members, and other individuals who interact with us.

This Privacy Policy explains how information may be collected, used, protected, and handled when you visit or use our website.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with our website, we may collect information such as:

Information You Provide

• Your name
• Email address
• Phone number
• Organization or group name
• Information included in messages or enquiries
• Information you voluntarily provide when contacting us
• Information submitted through donation or other website forms

Please avoid sending sensitive personal information unless it is necessary for your enquiry.

Technical Information

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security services, or other technical systems.

This may include:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Approximate usage information
• Date and time of website access

The availability and nature of this information may depend on the hosting and services used by the website.

2. HOW WE USE INFORMATION

Information may be used to:

• Respond to enquiries and messages
• Communicate with supporters, volunteers, partners, and community members
• Provide information about our programs and activities
• Process or facilitate donations
• Maintain and improve our website
• Protect the security of our website
• Prevent misuse, fraud, or unauthorized activity
• Maintain appropriate organizational records
• Meet applicable legal or administrative requirements

We aim to collect and use information only for legitimate and appropriate purposes.

3. DONATION INFORMATION

If you make a donation through our website, payment-related information may be processed by the relevant payment provider.

Hand In Hand Charity may receive information necessary to identify or acknowledge a donation, depending on the payment method and information provided.

We do not ask donors to send payment card details, passwords, PINs, or other sensitive payment credentials through ordinary email or website messages.

Third-party payment providers may have their own privacy policies and terms, which should be reviewed before using their services.

4. INFORMATION SHARING

We do not intend to sell personal information to third parties.

Information may be shared where reasonably necessary to:

• Provide requested services or communications
• Process donations or payments
• Operate and maintain the website
• Protect our organization, users, or systems
• Comply with applicable legal obligations
• Work with authorized service providers or partners where necessary

Where appropriate, we seek to limit information sharing to what is reasonably necessary for the relevant purpose.

5. CHILDREN'S INFORMATION

Hand In Hand Charity is committed to protecting children and maintaining appropriate safeguarding standards.

Our website is not intended to encourage children to provide personal information directly through online forms.

Where information concerning children is collected or used as part of our charitable activities, we seek to handle it responsibly and in accordance with our safeguarding obligations and applicable requirements.

We take particular care with children's names, photographs, stories, and other identifying information.

6. PHOTOGRAPHS AND STORIES

Our community work may involve photographs, videos, stories, or other information used to communicate about our programs and activities.

We aim to obtain appropriate permission or authorization where required before using identifiable images or personal stories, particularly those involving children.

We seek to present individuals with dignity and avoid content that could unnecessarily expose, embarrass, or place anyone at risk.

7. WEBSITE SECURITY

We take reasonable measures to protect information handled through our website.

However, no website, online communication, or electronic storage system can be guaranteed to be completely secure.

Users should take reasonable precautions when communicating personal information online and should not send passwords, payment PINs, or other highly sensitive credentials through ordinary website forms or email.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website or third-party services used by the website may use cookies or similar technologies.

Cookies may be used for purposes such as:

• Website functionality
• Security
• Performance
• Understanding website usage
• Improving the user experience

The specific cookies used may depend on our hosting provider, website platform, analytics tools, forms, payment services, or other third-party services.

You may be able to control or restrict cookies through your browser settings.

9. THIRD-PARTY SERVICES

Our website may use third-party services such as:

• Website hosting providers
• Payment providers
• Website security services
• Communication services
• Analytics or performance tools
• Embedded content or external platforms

These services may process information according to their own privacy policies and terms.

We encourage users to review the privacy policies of relevant third-party services when interacting with them.

10. LINKS TO OTHER WEBSITES

Our website may contain links to external websites.

These websites are operated independently and may have different privacy practices.

Hand In Hand Charity is not responsible for the privacy practices, content, security, or policies of external websites.

We encourage you to review the privacy policy of any external website before providing personal information.

11. YOUR PRIVACY QUESTIONS

If you have a question about how we handle your information, or if you believe that personal information has been handled incorrectly, please contact us through our official contact channels.

Please provide enough information for us to understand your enquiry and respond appropriately.

12. POLICY UPDATES

We may update this Privacy Policy when our website, activities, services, technology, or applicable requirements change.

When updates are made, the revised policy will be published on this page and the Last Updated date will be changed.

We encourage visitors to review this page periodically.

OUR PRIVACY COMMITMENT

Hand In Hand Charity is committed to treating personal information responsibly and with respect.

PRIVACY

Respect for personal information.

SECURITY

Reasonable measures to protect information.

TRANSPARENCY

Clear communication about how information may be used.

RESPONSIBILITY

Responsible handling of information entrusted to us.

DIGNITY

Respect for the people and communities we serve.

Creating Hope. Empowering Communities. Changing Lives.

This Privacy Policy is a general organizational website policy. It should be reviewed against applicable Ugandan privacy and data-protection requirements, including any requirements relevant to the specific services and third-party platforms used by Hand In Hand Charity, before final publication.